If you follow most plain language advice, you’ll know to use words your audience understands, tell your audience only what they need to know, and start with the most important information. You achieve plain language only when your audience finds your communication clear, and what is plain to one audience might not be plain to another. Different people may prefer different terms-like client, service user, and self-advocate, among others-depending on context. Terminology note: I’ll use the term “patients” to refer to people who have direct lived experience with a health condition and who receive services from the healthcare system.
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